Operations
A walkthrough showing how to manage reported issues: opening the Reported Issues page, filtering by status and session type, viewing the detail of a reported issue, and understanding how to report a new issue directly from a lesson or class session.
Sign in to kuttab.com with your learner account. Open the Reported Issues page from the dashboard account navigation. The page lists all issues you have reported about lessons or group classes, along with their current status — Open, Resolved, or Escalated.
Click the Search button at the top to expand the filter panel. Use the Status dropdown to view only Open, Resolved, or Escalated issues. Use the Type dropdown to filter by Lesson issues or Group Class issues separately. Type a keyword to search by teacher name or subject. Click Search to apply the filters or Reset to clear them.
Click the View button on any issue row to open the issue detail panel. The panel shows the full description of the reported problem, the session details it relates to, the date it was reported, and any admin or teacher response. From the detail panel you can also resolve or escalate the issue.
You can report a new issue directly from any lesson or class session page. Open the lesson or class, locate the Report Issue button, and click it. A form opens asking you to describe the problem — for example a teacher who did not show up, a technical problem during the session, or a billing dispute. After submitting, the issue appears in your Reported Issues list and the platform notifies the other party and the support team.
Référence du tutoriel:
#45 ·
issues-and-support
· desktop